Welcome To Our Payments Policy

We accept cash, and card payments (in vehicle and online via a payment link), for all payments for deposit, extras, and the fare itself. Cash payments are limited to local (PE1-7) pick-ups.

To secure your booking offer, you are required to pay the standard deposit of 50% of your basic trip cost, unless offered otherwise. We advise you to pay the full fare up front at the deposit stage, so that we do not have to take another payment from you closer to the travel time, but this is only a preference out of ease, not a requirement.

Extras

To add shopping extras to your booking, they must be paid in full, in addition to the deposit. Shopping extras will initially be billed at an estimated figure, depending on what is requested. We will aim to over-estimate the costs so that what we say you are left to pay for the fare is the maximum amount, rather than needing more to cover the shopping. Any money either underpaid or overpaid is credited to the fare total.

If you are paying both parts in full, and there is money left over from what has been paid for in terms of shopping, this will be returned to you via a partial card refund at the end of your trip providing there are no payment or remediation concerns out-standing.

All other Extras are added to the final fare price when paying deposit and fare separately.

Payment Timing

All aspects of the fare need to be settled in full before the vehicle sets out:

• From where it is based to collect you from out of the city, or
• Before heading out of the local area.

If full payment is not made by the time outlined above, this will be treated as a cancellation, and would be subject to our deposit and cancellation policy.

The deposit is paid to hold the accepted booking. Deposits paid for bookings are deducted from your fare total once the vehicle sets out. At this point, it is no longer a deposit, but part of the fare.

Any extras purchased while traveling, can either be paid in cash to the driver, or card payment, at the end of the journey.

Full Fare Payments At Booking

We encourage you to pay the full fare in advance rather than just a deposit, as this means less hassle nearer the time of your travel. Any amount for the fare above what is the deposit, is always refundable, regardless of when you cancel. The deposit portion is subject to the same rules detailed in our deposit and cancellation policy.

Refund Timing

We aim to process refunds as quickly as possible, and you’ll usually receive them sooner than stated, but please allow up to 7 days for refunds to be completed after your eligibility is confirmed. Refunds will be made by bank transfer if it was paid in cash, or a refunded onto the card that was used to pay for the service.

In cases where you have money owed that we have agreed in this policy are yours straight away (such as any over-the-deposit payments for the fare, and refunds for extras), combined with money we need to verify, you may receive two separate refunds: one for the refundable portion of your fare within 7 days, and a second payment for your deposit (for any other verification required refund), within 7 days after your eligibility is assessed and approved.

In any case, no refund will happen until all payments from cards have cleared. If you have made a card payment and a cash payment, no refund can happen until the card payment has cleared, regardless which part was paid for by which method. In these cases, the 7 days starts when we have confirmation of all payments clearing. This is to prevent people from receiving a refund and cancelling the card payment.