Welcome To Our Reasons For Cancellations Policy

Below is a non exhaustive list of situations that may cause a cancellation of a booking.Please note that proof must be provided wherever possible to avoid abuse.

Valid reasons: (Higher rate refund or credit)

• Family emergency (e.g., bereavement, serious illness)
• Airline or event cancellation not initiated by you
• Extreme weather or natural events affecting travel
• Relationship breakdown (credit only, no refund)

Invalid reasons: (Lower rate refund or credit – 0% if within 72 hours) 

• Changed your mind about travelling
• Poor time management or double-booking
• Passport or document issues
• Children not behaving or refusing to go
• Employer withdrawing holiday approval
• Any legal problems involving any of your passengers, regardless of situation or circumstances