Welcome To Our Policy Page.

Below are the links to all our public policies, with a brief description of what is contained. There are naturally some overlap between certain policies. Links between them exists for ease of navigation and understanding:

TLDR Pre-Booking – A condensed list of everything you must know and agree to before booking. All of this information is available in full in our main policy pages.

Customer Service – Outlining our commitments to customer service.

Licencing – Details on our operating licence and local authority.

Complaints – How to raise a complaint, and our process in dealing with them.

Extras – Relating to any add-ons that are purchased.

Deposits and Cancelations – Deposit and cancelation handling.

Valid and Invalid Reasons – Reasons for cancellation that affect refunds of deposits.

Payments and Refunds – Payment and refund handling.

Pricing – How we calculate travel costs.

GDPR (Information use and Privacy) – How we use your information and how we comply with GDPR and other relevant regulations.

CCTV and Audio Recording – How we use and store the recordings from any CCTV and dash cams in our vehicles or premises.

UK-FSA Compliance – Allergens list and protections policy.

Time-frames – Time-frames for dealing with various issues or requests.

Remediation Fees – Fees we charge when there is any damage or mess caused by the customer.

Lost Property – How we deal with lost property, and what is required to claim it.

Islamic Guidelines – How our faith impacts any of our services.

Promotions and Discounts – How our codes work.

Customer Conduct – How we expect our customers to act, and the consequences for not abiding by it.

Food and Drink – What food and drink can not be consumed inside our vehicles.

Young Travelers – Policy on under 18s travelling with us.

Animals – Policy on animals travelling with us.